Privacy Policy

1. Introduction

This Privacy Policy explains how OlexTrade collects, uses, discloses and protects your personal data when you use our website, trading platform and related services. By using OlexTrade, you agree to the practices described here.

If you do not agree with this policy, please do not use the platform.

2. Information we collect

Account data: your name, email address, phone number, country and the credentials you use to sign in.

Verification (KYC) data: identity documents, proof of address and related information required to verify your account and comply with our legal obligations.

Financial data: deposit and withdrawal details, wallet addresses, transaction history and trading activity.

Technical data: IP address, device and browser information, and usage data collected through cookies and similar technologies (see our Cookie Policy).

3. How we use your information

To create and manage your account, process deposits and withdrawals, and provide the trading platform.

To verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and other legal requirements.

To provide customer support, respond to your requests, and send important service notices.

To improve and secure the platform, and — where you have consented — to send marketing communications.

4. Legal bases for processing

We process your data where it is necessary to perform our contract with you, to comply with a legal obligation, for our legitimate interests (such as securing the platform and preventing fraud), or based on your consent (such as for marketing and non-essential cookies).

5. Sharing your information

We do not sell your personal data. We share it only with service providers who help us operate the platform — such as payment processors, identity-verification partners and hosting providers — under appropriate confidentiality obligations.

We may also disclose data where required by law, regulation, court order, or to protect our rights, users or the public.

6. Data retention

We keep your personal data for as long as your account is active and for as long afterwards as required to meet our legal, accounting and regulatory obligations. When data is no longer needed, we delete or anonymise it.

7. Data security

We use technical and organisational measures to protect your data, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

9. International transfers

Your data may be processed in countries other than your own. Where it is, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.

10. Children

OlexTrade is intended only for users who are at least 18 years old (or the legal age in their jurisdiction). We do not knowingly collect data from anyone under this age.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified through the platform or by email, and the “Last updated” date above will be revised.

12. Contact

For any privacy-related questions or to exercise your rights, reach our support team through the in-app help center or the contact channels listed on our website.